Lifecycle support for your software ensures that you get the most from your investment. With a Support and Maintenance Contract from DNV Software you can be sure of receiving the latest advancements in technology and having the skilled help to make the most of them throughout your use of the software tool.
Benefits of a Maintenance Contract
This is included in a Support and Maintenance Contract:
- Software upgrades
- Sales Offers and Discounts
- Dedicated Technical Support
- Access to the Technical Support Website
- Invitation to User Group Meetings
Software Upgrades
You will automatically receive the latest software upgrades as they are released.
Sales Offers and Discounts
Clients with a Support and Maintenance Contract are entitled to multiple copy discounts when purchasing additional licences
Technical Support
All clients with Support and Maintenance Contracts have priority and will be entitled to Technical Support 24 hours a day Monday through Friday.
DNV Software Global Technical Support Team is working from six support hubs in: Oslo, London, Houston, Shanghai, Busan and Kaohsiung. The team is based on a common support model and streamlined working process based on ITIL (the de facto world standard for Service Management).
Extranet - Technical Support Website
On receipt of your personal login and password you can have direct access to the technical support pages where you will find:
- Software Release Downloads
- Latest Development News
- Minutes of User Group Meetings
- Hot fixes and patches
- Known bugs and workarounds
- Frequently Asked Questions